Relocating your NBN point might seem like a simple task just shifting a socket or box from one wall to another. But in reality, it’s one of those jobs where a small mistake can lead to weeks of frustration, poor internet speeds, or even damage to your home network setup.
Whether you’re renovating, redesigning your office, or trying to get better Wi-Fi coverage, understanding what not to do is just as important as knowing what to do.
At Borderless Solutions, we’ve helped Melbourne homeowners and businesses fix NBN relocation issues caused by rushed or incorrect installations. Below are the most common mistakes people make when moving their NBN point and how to avoid them.
Trying to Relocate the NBN Socket Yourself
One of the biggest mistakes people make is attempting a DIY relocation. It might save a few dollars upfront, but it often ends up costing much more.
NBN outlets and cabling are regulated by the ACMA (Australian Communications and Media Authority), and only licensed cablers are allowed to modify them. Unlicensed work can cause connectivity problems, void warranties, or even breach safety codes.
Tip: Always hire a certified NBN relocation technician. They’ll ensure your setup is compliant, tested, and optimized for performance.
Choosing the Wrong Location for the NBN Box
Many people pick the nearest power outlet or an “out-of-the-way” corner without realizing how location affects Wi-Fi quality.
Placing the NBN box inside a cabinet, near thick walls, or at the far end of the house can reduce signal strength and create dead zones.
Tip: Position your NBN box in a central, open area for even Wi-Fi coverage. A professional can also align your router for better mesh network performance.
Ignoring Cable Length and Interference
When cables are extended too far or routed alongside electrical wiring, it can create signal interference and slow down your internet. Many DIY jobs involve using low-quality or mismatched cables that fail to handle the data speed of NBN connections like FTTC or FTTP.
Tip: Always use CAT6-rated or higher cables, properly shielded and routed away from electrical wiring. Licensed technicians follow cable length limits and test signal quality after relocation.
Forgetting to Check the Connection Type
Every home or business may have a different NBN technology FTTC, HFC, FTTP, or FTTN and each has its own hardware requirements.
For instance, FTTC uses a Network Connection Device (NCD) that must remain close to the main line, while HFC connections rely on coaxial cabling that needs precise handling.
Tip: Before relocating, identify your NBN connection type and ensure the move doesn’t exceed technical limits. A professional will confirm compatibility and make adjustments if needed.
Overlooking Ventilation and Accessibility
Some people hide their NBN box behind furniture or seal it inside a cupboard to keep things tidy. Unfortunately, this can trap heat and make maintenance difficult. Overheating hardware can lead to frequent dropouts or complete service failure.
Tip: Install the NBN box in a well-ventilated spot that’s easy to access for future upgrades or troubleshooting.
Forgetting to Notify the Internet Provider
When you relocate your NBN outlet, your ISP (Internet Service Provider) still associates your service with the original installation point. Failing to notify them may result in activation delays or connection issues.
Tip: Once your relocation is done, confirm the setup with your ISP. This ensures your account, modem, and network configuration match your new connection point.
Not Testing the Connection After the Move
Many homeowners assume everything works fine once the lights turn green. However, even a slight issue in wiring or alignment can cause slower speeds or frequent disconnections.
Tip: Always perform a post-installation speed test and line test. At Borderless Solutions, we verify every NBN relocation using diagnostic tools to confirm stability and optimal performance.
Ignoring Future Needs
If you’re planning to turn a spare room into a home office or add smart devices later, it’s worth thinking ahead. Some people relocate their NBN point without considering future access points or mesh Wi-Fi nodes, only to redo the whole setup later.
Tip: Discuss your future plans with your technician. They can position your NBN box and cabling to support upgrades like smart home integration, streaming devices, or additional Ethernet ports.
Why You Should Let Professionals Handle NBN Relocation
Hiring a licensed NBN relocation expert isn’t just about convenience, it’s about reliability, safety, and compliance. At Borderless Solutions, our certified technicians handle all NBN connection types (FTTC, HFC, and FTTP) using approved tools and standards.
We test every outlet, reposition cables neatly, and ensure you get consistent signal strength across your home or workspace.
We also provide Wi-Fi optimization, mesh system alignment, and post-installation support, so you never have to worry about slow speeds or dropouts after the move.
Final Thoughts
Relocating your NBN point the right way can improve your network performance, make your setup cleaner, and help you future-proof your property. But cutting corners or skipping professional help can easily turn into a long-term headache.
If you’re in Melbourne and planning to move your NBN socket or modem, let Borderless Solutions handle it safely and efficiently.
Talk to an NBN Technician Today
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